PRIVACY POLICY

At LIVVO AI, we believe your conversations belong to you.

This Privacy Policy explains how LIVVO AI (“LIVVO”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you use our website, mobile applications, AI recorder, and related services (collectively, the “Services”).

Our goal is simple: You own your data. We process it only to provide the services you choose to use.

1. Information We Collect

We may collect:

• Account Information:name, email address, encrypted credentials, and account preferences.
• Device Information:device model, operating system, app version, diagnostic information, and device identifiers.
• Audio Content:audio recordings, voice metadata, speaker segmentation, and speech timestamps when you choose to record.
• AI-Generated Content:transcripts, summaries, meeting notes, mind maps, action items, AI chat responses, search indexes, and custom templates.
• Usage Information:feature usage, performance logs, crash reports, and service diagnostics.

We collect only the information necessary to provide and improve the Services.

2. How We Use Your Information

We use your information to:

• Provide transcription and AI-powered features.
• Generate summaries, action items, and searchable knowledge.
• Synchronize recordings across your devices.
• Improve service quality and reliability.
• Maintain account security.
• Diagnose technical issues.
• Provide customer support.

We do not sell your personal information.

3. AI Processing

LIVVO AI uses artificial intelligence to help users organize conversations into useful, actionable information.

Depending on the features you use, AI may transcribe speech, identify speakers, generate summaries, extract action items, organize information, and answer questions about your recordings.

AI-generated content may occasionally contain inaccuracies and should be reviewed before being relied upon in professional, legal, financial, or medical situations.

AI Model Training: LIVVO AI does not use your audio recordings, transcripts, or AI-generated content to train or fine-tune AI models without your explicit consent. Your data is processed only to deliver the Services you have requested.

4. Audio Recordings & Transcriptions

Your recordings remain under your control.

Audio is processed only to deliver the services you request, including transcription, AI summarization, search, and workflow generation.

You are responsible for complying with applicable recording laws in your jurisdiction.

Recording Consent Guidance

Recording laws vary by jurisdiction. In some locations, one-party consent may be sufficient; in others, all-party consent may be required before recording a conversation.

5. Privacy by Design

Privacy is built into every stage of LIVVO AI.

We design our products to minimize unnecessary data collection while giving users meaningful control over how their information is stored, processed, and shared.

For eligible enterprise customers, additional deployment options may be available to support organizational security requirements.

Data Ownership

You retain ownership of the recordings, transcripts, summaries, and AI-generated content you create using LIVVO AI. Except as described in this Privacy Policy, LIVVO AI does not claim ownership of your content.

Human Review

We do not routinely access your recordings or transcripts. Authorized personnel may access limited information only when necessary to provide support requested by you, investigate abuse or security issues, comply with legal obligations, or maintain the integrity of the Services. Access is limited to personnel with a legitimate business need.

6. Data Storage & Security

We protect your data using industry-standard safeguards, including:

• Encryption in transit
• Encryption at rest
• Access controls
• Security monitoring

No method of transmission or storage is completely secure, but we work continuously to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Data Sharing

We do not sell your personal information. We may share information only in limited circumstances:

• With your consent.
• Service providers acting on our behalf under strict confidentiality and data protection obligations.
• To comply with applicable laws, or to protect the rights, safety, and security of our users and the public.

8. Data Retention

We retain information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

You may delete recordings and AI-generated content through the Services, subject to limited backup retention.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, export, or restrict the processing of your personal information, or withdraw consent where applicable.

To exercise these rights, please contact us.

10. International Data Transfers

Your information may be processed and stored in countries other than the one in which you reside. Where we transfer personal information across borders, we apply appropriate safeguards to ensure it remains protected in accordance with this Privacy Policy and applicable law.

11. Children's Privacy

LIVVO AI is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the “Last Updated” date.

13. Contact Us

LIVVO AI Email: support@livvo.ai

Website: https://www.livvo.ai